Data Retention & Deletion Policy

01 Retention criteria and current limitations

We assess retention by the purpose of the record, continuing service need, consent, applicable legal obligations, disputes and security requirements. A published fixed retention schedule has not yet been adopted for family profiles, assessment answers and reports. The current platform does not automatically expire those records when an account is inactive. This is a disclosed operational limitation, not a statement that indefinite retention is lawful.

02 Records and technical expiry

Account and child profiles, assessments, generated reports, consent records, trial requests and notification records remain in platform storage until an authorised removal process is completed. Family login sessions have a configured 30-day maximum, administrator sessions 8 hours and password-reset links 30 minutes. Expiry of a link or cookie does not erase the underlying account or learning record.

Administrator emails may contain complete answers and attached PDFs. Email delivery providers, administrator mailboxes, cloud logs and backups have separate storage and recovery practices. A deletion request must consider those copies as well as the main application database.

03 Requesting deletion or restriction

Send requests to hello@skillvelop.com, identifying the registered parent email and the child or records concerned. We will confirm authority and assess the requested action. There is currently no self-service account-deletion button. Do not assume removing an app or editing a child profile deletes historical assessments.

Where removal is required, we will arrange deletion or other lawful handling through an authorised process and explain its scope. Where a legal obligation or substantiated claim requires retention, we will explain the reason, limit further use and identify the applicable period or criteria. We will respond within the deadline required by applicable law; no instant deletion guarantee is made.

04 Backups and family-held copies

Residual backup copies may remain until the relevant provider’s rotation or deletion process completes. Access and restoration must be managed so deleted records are not casually reintroduced. Ask us for the status of a specific request; this policy does not claim an automated backup purge exists.

Copies downloaded, forwarded or shared by a family cannot be recalled through account deletion. Consider removing them from your device, cloud storage and messaging apps where appropriate. Legal retention requirements for security logs must be assessed separately from educational records.